Many modules in our comprehensive list below are also offered as part of a Course or Specialty Certificate. Before purchasing individual modules you may want to check if one or more of them are part of a Courses or Specialty Certificate that you are interested in.
= Basic 
= Intermediate 
= Advanced 
= Update| Module Name | Summary | Purchase | View | Quiz |
| Anatomy of a Preference |
This module will present the steps the credit professional can take to build a strong defense against preference claims and minimize the cost of legal fees. Practicing good Credit Department Hygiene and knowing your customers and their payment patterns and how they align with the allowable defenses of a preference, can better the creditor's position for a strong defense. More info |
$69.95 |
N/A | N/A |
| Bankruptcy - Setting the Stage |
This learning module will provide a broad overview of bankruptcy to familiarize the student with the different chapters of bankruptcy and the parties involved More info |
$69.95 |
N/A | N/A |
| Bankruptcy – Exercising Your Rights as a Creditor |
This learning module will present the topics of Reclamation, Administrative Claims and Dealings with Bankruptcy. More info |
$69.95 |
N/A | N/A |
| Bankruptcy – Navigating the Chapters |
This learning module discusses the major bankruptcy chapters in depth and describes how a creditor can deal with and work through the different chapters of bankruptcy. More info |
$69.95 |
N/A | N/A |
| Basic Collection Training |
This module provides the credit professional with an introduction to how to make an effective collection call. Key information covered will include the importance of professionalism, how to prioritize and prepare for a call, details necessary for an effective call, the importance of documenting your calls, the importance of follow-up, and how to handle angry customers. In addition this module will present role-plays of several collection calls. More info |
$69.95 |
N/A | N/A |
| Battle of the Forms |
You have learned the importance of having good contract and credit terms with every customer. In today’s world, electronic and facsimile mail is sent back and forth between you and your customer, discussing a sale of goods. What if nothing is ever signed? When do you have an enforceable contract? Will the terms in your quote or the terms in the customer’s purchase order control, when they are in conflict? How do you win the “Battle of the Forms” in a Uniform Commercial Code sale of goods? This presentation will answer these questions to help you navigate the “Battle of the Forms”. More info |
$69.95 |
N/A | No Quiz |
| Business Credit Fraud |
This learning module provides a description of known circumstances that most frequently reveal the trail of fraud in the making, and help credit professionals identify the steps necessary to protect their firms from financial loss through credit risk. More info |
$69.95 |
N/A | N/A |
| Business Plan for the Credit Function |
Why plan when time and resources are limited? The answer: to enhance your ability to make good decisions and to make you successful. This is a presentation that reviews a step-by-step approach to developing a business plan for the credit function. It will include the development of both strategic and financial plans. The planning process can be fun and interesting if the approach is logical, orderly and performed in a systematic fashion. More info |
$69.95 |
N/A | N/A |
| Business Writing Skills |
You may have taken English or creative writing in college, but do the skills learned in those classes transfer to business writing? Business writing offers its unique challenges, and the good business writer understands the attributes that make for clear, direct, effective (even powerful) communication to busy people in the business world. More info |
$69.95 |
N/A | N/A |
| CBF Review - Business Law - Part 1 |
This module is a review of Business Law topics in preparation for the CBF Exam. Overview and discussion reviews the essential topics of Business Law needed by the successful credit professional. This is part 1 of a 2 part review of the Business Law portion of the CBF exam. More info |
$69.95 |
N/A | No Quiz |
| CBF Review - Business Law - Part 2 |
This module is a review of Business Law topics in preparation for the CBF Exam. Overview and discussion reviews the essential topics of Business Law needed by the successful credit professional. This is part 2 of a 2 part review of the Business Law portion of the CBF exam.
There is no quiz for this module. More info |
$69.95 |
N/A | No Quiz |
| CBF Review - Financial Statements - Part 1 |
This module is a review of Financial Statements topics in preparation for the CBF Exam. More info |
$69.95 |
N/A | No Quiz |
| CBF Review - Financial Statements - Part 2 |
This module is a review of Financial Statements topics in preparation for the CBF Exam. More info |
$69.95 |
N/A | No Quiz |
| CCE Review: Session 1 |
This module is designed to help the student focus on exam strategies, short essay answers, and case study presentation. More info |
$69.95 |
N/A | No Quiz |
| CCE Review: Session 2 |
This module covers many common legal terms or concepts that the credit manager should be familiar with. More info |
$69.95 |
N/A | No Quiz |
| CCE Review: Session 3 |
This module covers the case component of the CCE Exam. More info |
$69.95 |
N/A | No Quiz |
| Collections - Delinquencies and the Collection Process |
Topics covered in this learning module include Implementation of Policy, Examples of Collection Strategies and Steps, When to Use an Outside Source and Who to Use for an Outside Source. More info |
$69.95 |
N/A | N/A |
| Collections – Bankruptcy Overview |
This learning module presents an overview of the chapters of bankruptcy, giving more detail to Chapters 7 and 11. More info |
$69.95 |
N/A | N/A |
| Collections – Documenting the Credit Relationship |
This learning module presents Preparation, the Credit Policy Manual, Requirements for Credit Decisions and the Credit Agreement. More info |
$69.95 |
N/A | N/A |
| Collections – Granting Credit: Regulatory Considerations |
This learning module will present the topics of Customer and Guarantor Information; Collections; Federal Statutes and Regulations; and State Statutes and Regulations. More info |
$69.95 |
N/A | N/A |
| Collections – Recovery, Litigation and the Courts |
This learning module covers Payment Plans; Litigation; Discovery, Motions, and Trials; and Judgment Enforcement. More info |
$69.95 |
N/A | N/A |
| Collections – Why Customer’s Don’t Pay |
Topics covered in this learning module include The Costs of Credit, Reasons for Non Payment, “Real” Reasons for Non Payment, and Bad Intentions. More info |
$69.95 |
N/A | N/A |
| Commercial Letters of Credit |
Understand what a Letter of Credit is and how it can help you to reduce the risk in your international transactions. Learn which types of Letters of Credit are best for your situation and how to avoid the most common documentation discrepancies. More info |
$69.95 |
N/A | N/A |
| Communication and Credit |
This session offers a basic introduction to the Communication process and the challenges Credit and Collection staffers face daily - particularly with collection calls. Concepts such as "interference" and "encoding and decoding" messages will be examined. Other topics for discussion will be verbal and nonverbal skills and challenges, the communication process, effective communication strategies in credit, and technology and communication. More info |
$69.95 |
N/A | N/A |
| Credit and Sales Partnership |
This learning module will look at some of the ways credit and sales can work together to maximize efficiencies, make a positive impact on company profits and provide the best possible customer service. More info |
$69.95 |
N/A | N/A |
| Credit in the Business World |
This module will cover the a brief history of credit, reasons credit is offered, the important elements of credit and where it fits into the business cycle, the different types of credit, and the Federal Reserve System and its impact on the economy. More info |
$69.95 |
N/A | N/A |
| Credit in the Company |
This module will cover why credit is a function of business, the strategic role of credit, where credit typically fits within the business organization, the role of credit in the operating cycle and the goals and core activities of a credit department. More info |
$69.95 |
N/A | N/A |
| Credit Investigations |
This learning module discusses all phases of gathering credit information – from the legal right to do so, to the reason(s) why it is important, to setting up the process. More info |
$69.95 |
N/A | N/A |
| Credit Policy and Procedures - Part 1 |
This learning module discusses Defining the Credit Policy; Establishing the Credit Policy; Implementing the Credit Policy; Types of Credit Policy; the Credit Procedures Manual; Credit Applications; and the Credit Application as a Contract. More info |
$69.95 |
N/A | N/A |
| Credit Policy and Procedures - Part 2 |
This learning module discusses the importance of the credit application. Why it is important, how it ties into the credit policy. Things you should consider when designing your credit applications And the importance role the application plays in the credit department and credit investigations. More info |
$69.95 |
N/A | N/A |
| Customer Visits |
This learning module will discuss Objectives of Customer Visits; Customer Education and Best Practices; Account Status and Collecting Money; Preparation; and After the Visit. More info |
$69.95 |
N/A | N/A |
| Dealing With Difficult People |
Dealing with difficult people can be challenging! Their behavior can leave you emotionally drained and distracted from focusing on more important issues. If you feel caught up in a drama that you’re ready to exit, this session is for you! Learn how to stop negative patterns, set healthy boundaries, and respectfully disengage from button pushers. More info |
$69.95 |
N/A | N/A |
| Escheatment |
This learning module will cover a basic history of unclaimed property law, the categories of reportable unclaimed property, priority rules, the basic duties imposed on a company by unclaimed property law, company rights regarding unclaimed property reporting, the consequences of not complying with unclaimed property law and problem indicators that may trigger an unclaimed property audit. More info |
$69.95 |
N/A | N/A |
| Financial Statement Analysis - Chapter 1 - Financial Statement Overview |
This module presents an overview of the financial statements of commercial firms. Students first read chapter 1 of Understanding Financial Statements, ninth edition, by Lyn M. Fraser and Aileen Ormiston. More info |
Can Only Be Purchased as Part of a Full Course | N/A | N/A |
| Financial Statement Analysis - Chapter 2 - The Balance Sheet |
This module covers the balance sheet, one of the basic financial statements. Students first read chapter 2 of Understanding Financial Statements, ninth edition, by Lyn M. Fraser and Aileen Ormisto. More info |
Can Only Be Purchased as Part of a Full Course | N/A | N/A |
| Financial Statement Analysis - Chapter 3 - Income & Statement of Stockholders’ Equity |
This module covers the income statement and the statement of shareholders’ equity. Students first read chapter 3 of Understanding Financial Statements, ninth edition, by Lyn M. Fraser and Aileen Ormiston. More info |
Can Only Be Purchased as Part of a Full Course | N/A | N/A |
| Financial Statement Analysis - Chapter 4 - Statement of Cash Flows |
This module covers the statement of cash flows, which is derived from the firm’s balance sheets and income statement. Students first read chapter 4 of Understanding Financial Statements, ninth edition, by Lyn M. Fraser and Aileen Ormiston. More info |
Can Only Be Purchased as Part of a Full Course | N/A | N/A |
| Financial Statement Analysis - Chapter 5 - A Guide to Earnings & Financial Reporting |
This module covers financial statement quality, which concerns the degree to which accounting statements capture debtor’s actual financial situation. Students first read chapter 5 of Understanding Financial Statements, ninth edition, by Lyn M. Fraser and Aileen Ormiston. More info |
Can Only Be Purchased as Part of a Full Course | N/A | N/A |
| Financial Statement Analysis - Chapter 6 - The Analysis of Financial Statements |
This module covers the use of financial statements in making credit-granting decisions. Students first read chapter 6 of Understanding Financial Statements, ninth edition, by Lyn M. Fraser and Aileen Ormiston. More info |
Can Only Be Purchased as Part of a Full Course | N/A | N/A |
| Financing and Business Insurance - Part 1 - Financing |
This learning module will discuss Financing Needs, Factors/Factoring, Finance Companies, Banks, Leasing, Leveraged Buyouts, and Government Programs. More info |
$69.95 |
N/A | N/A |
| Financing and Business Insurance - Part 2 – Credit Insurance |
This module will provide an overview of credit insurance, what it is and how it differs from factoring. More info |
$69.95 |
N/A | N/A |
| I Have My First Preference Claim - What Should I Do Now? |
This presentation will outline what you should do if you find that you have a preference claim. The presenter will cover the definition of a preference, why they exist and what are the defenses; Preferential Transfers, including their policy and purpose; the Process of Recovery of Preferential Transfers and what can be recovered; how the creditor can defeat preference claims; Statutory Elements; Ordinary Course of Business; and Subsequent Value. More info |
$69.95 |
N/A | N/A |
| Internal Controls-Part 1 |
Part 1 of Internal Controls provides the student with a broad understanding of what internal controls are and how they affect an organization’s structure; work and authority flows; and people and management information systems. More info |
$69.95 |
N/A | N/A |
| Internal Controls-Part 2 |
The Federal Trade Commission mandates that every creditor and financial institution covered by the Red Flags Rule must adopt a risk-based program that identifies red flags that apply to its own operation and how to respond to them. This module will help students to understand how to comply with the new FTC regulations. More info |
$69.95 |
N/A | N/A |
| International Trade |
This module will cover country risk analysis versus international customer credit decisions, common problems for the exporter, open account terms, commercial letters of credit, standby letters of credit, sight drafts, dated drafts, bankers acceptances, foreign exchange, sources of government and private sector financing, legal considerations and the role of the freight forwarder. More info |
$69.95 |
N/A | N/A |
| Know Your Customer |
This learning module covers Who is the Customer; the Five C’s of Credit; and Principals and the Nature of the Business. More info |
$69.95 |
N/A | N/A |
| Legal Environment of Credit |
It is important that credit professionals be aware of the specific government legislation that pertains to business credit. More info |
$69.95 |
N/A | N/A |
| Legal Forms of Business |
This learning module focuses on the legal form of an organization as a factor in credit analysis. More info |
$69.95 |
N/A | N/A |
| Making Credit Decisions |
This learning module discusses approaches and decision factors associated with making credit decisions with speed, accuracy and efficiency. More info |
$69.95 |
N/A | N/A |
| Making Sense of Mechanic’s Liens, A Practical Introduction |
This is the first of a series of sessions designed for commercial credit executives in the building and construction arena. More info |
$69.95 |
N/A | N/A |
| My Customer Filed Bankruptcy - What Should I Do Now? |
This presentation will show you what to do when you think a customer has filed bankruptcy; how to check on the filing and how to react to the different types of bankruptcy that can be filed. Learn the new laws that apply in bankruptcy and how the courts are ruling on matters like reclamation, new administrative claims and creditors' committee issues so you can act quickly and decisively the next time a customer says those dreaded words. More info |
$69.95 |
N/A | N/A |
| Negotiable Instruments |
This learning module presents the Concept of Negotiability; Kinds of Negotiable Instruments; Certificates of Deposit; Negotiation of Commercial Paper; and Checks Marked “Paid in Full”. More info |
$69.95 |
N/A | N/A |
| Organizing the Credit Department |
This module discusses the role of the credit department and how its proper structuring can ensure that the role of credit contributes to the overall success of a company. It will cover organizational options for the credit department, the benefits of centralization, the benefits of decentralization, management responsibilities, components of the credit department team and the importance of training. More info |
$69.95 |
N/A | N/A |
| Out-of-Court Settlements |
This learning module will present information which will help the credit professional become familiar with both of these methods and their advantages and disadvantages, in order to participate effectively if a customer becomes insolvent. More info |
$69.95 |
N/A | N/A |
| PCI Compliance |
PCI-DSS (Payment Card Industry-Data Security Standard) is an issue that will affect anyone taking credit card payments regardless of size, location, composition of business or type of product or service. More info |
$69.95 |
N/A | N/A |
| Power of Antitrust - Part 1 |
In this module, we will explore the pertinent Acts and the origin and reasoning behind the antitrust laws that help the credit department develop. More info |
$69.95 |
N/A | N/A |
| Power of Antitrust - Part 2 |
Recognizing the importance of free and responsible exchange of credit information in the open, unsecured credit-based American economic system, this presentation is intended to describe some ethical standards for conduct in the exchange of credit information as it relates to defamation and confidentiality of both customers and suppliers. More info |
$69.95 |
N/A | N/A |
| Taking the Fear Out of Financial Statement Analysis |
Does the thought of analyzing a Financial Statement send you into complete fear? Your fears will soon be over!
This module covers the basics of a financial statement and the main points to look for in analysis. It will review the components of a financial statement and how to extract the information that becomes important to the credit professional. More info |
$69.95 |
N/A | N/A |
| Terms and Conditions of Sale |
The material presented in this module focuses on payment terms; from a legal standpoint the words “terms” and “conditions” are used interchangeably. More info |
$69.95 |
N/A | N/A |
| The Balanced Scorecard Meets the Credit Department |
This module will help students explore and learn the concepts of the Balanced Scorecard and its benefits to the credit department function; explore the basic theory of strategic planning and goal setting through real world examples, and give credit professionals insights into the strategic planning process and an effective way to “balance” goals and measurements. More info |
$69.95 |
N/A | N/A |
| The Uniform Commercial Code |
This module will cover a brief guide to the UCC, and descriptions and explanations of Article 2: Sales, Article 6: Bulk Sales and Article 9: Secured Transactions. More info |
$69.95 |
N/A | N/A |