This Specialty Certificate will present and explain the concept of the cost of credit.  It will present the four basic costs of credit that businesses should consider when developing a credit policy which will aid in understanding why a customer doesn’t pay, and thus enable a business to prevent some of these situations.  It will also show how documenting the credit relationship is a vital part of the preparation for lending and how to get set up properly so that the right policies and procedures are in place to help ensure a good credit relationship with the customer.  It will also explain how to evaluate whether a company’s credit policies comply with the law.  Federal and state regulations govern the extension and enforcement of credit.  It will also cover the basics of how to make effective collection calls.

The material in this collection of modules is designed for the beginning credit professional, with 0-3 years of credit experience.  Also please note, regulations vary from state to state; this presentation covers general concepts about state regulations.

Module Levels are indicated as follows:

= Basic           = Intermediate           = Advanced           = Update