Commercial Collections Specialist

This Specialty Certificate will present and explain the concept of the cost of credit.  It will present the four basic costs of credit that businesses should consider when developing a credit policy which will aid in understanding why a customer doesn’t pay, and thus enable a business to prevent some of these situations.  It will also show how documenting the credit relationship is a vital part of the preparation for lending and how to get set up properly so that the right policies and procedures are in place to help ensure a good credit relationship with the customer.  It will also explain how to evaluate whether a company’s credit policies comply with the law.  Federal and state regulations govern the extension and enforcement of credit.  It will also cover the basics of how to make effective collection calls.

The material in this collection of modules is designed for the beginning credit professional, with 0-3 years of credit experience.  Also please note, regulations vary from state to state; this presentation covers general concepts about state regulations.

Module Levels are indicated as follows:

= Basic           = Intermediate           = Advanced           = Update

You can order all modules in this course at once for the price of $416.00! 

Module Name Summary Purchase View Quiz
Basic Collection Training

This module also included in:
Commercial Collections Specialist
This module provides the credit professional with an introduction to how to make an effective collection call. Key information covered will include the importance of professionalism, how to prioritize and prepare for a call, details necessary for an effective call, the importance of documenting your calls, the importance of follow-up, and how to handle angry customers. In addition this module will present role-plays of several collection calls.
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$69.95
N/A N/A
Collections - Delinquencies and the Collection Process

This module also included in:
Commercial Collections Specialist
Topics covered in this learning module include Implementation of Policy, Examples of Collection Strategies and Steps, When to Use an Outside Source and Who to Use for an Outside Source.
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$69.95
N/A N/A
Collections – Bankruptcy Overview

This module also included in:
Commercial Collections Specialist
This learning module presents an overview of the chapters of bankruptcy, giving more detail to Chapters 7 and 11.
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$69.95
N/A N/A
Collections – Documenting the Credit Relationship

This module also included in:
Commercial Collections Specialist
This learning module presents Preparation, the Credit Policy Manual, Requirements for Credit Decisions and the Credit Agreement.
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$69.95
N/A N/A
Collections – Granting Credit: Regulatory Considerations

This module also included in:
Commercial Collections Specialist
This learning module will present the topics of Customer and Guarantor Information; Collections; Federal Statutes and Regulations; and State Statutes and Regulations.
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$69.95
N/A N/A
Collections – Recovery, Litigation and the Courts

This module also included in:
Commercial Collections Specialist
This learning module covers Payment Plans; Litigation; Discovery, Motions, and Trials; and Judgment Enforcement.
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$69.95
N/A N/A
Collections – Why Customer’s Don’t Pay

This module also included in:
Commercial Collections Specialist
Topics covered in this learning module include The Costs of Credit, Reasons for Non Payment, “Real” Reasons for Non Payment, and Bad Intentions.
More info

$69.95
N/A N/A
You can order all modules in this course at once for the price of $416.00! 

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